Record FoundryRefund policy
Last updated September 24, 2026
We want each report to be what we described. This policy covers one-time report purchases on this website.
When we refund in full
- The report could not be generated or downloaded after payment, and we can’t fix it promptly.
- The report materially differs from its description, such as the wrong date range or missing source links.
- You were charged more than once for the same order.
Email us within 14 days of purchase with your order date and what went wrong. We’ll respond within 2 business days. Approved refunds go back to the original payment method through Stripe.
What isn’t a refund reason
Reports reflect public records as published. A report that correctly shows few or no matching records for your chosen dates, or source data the publisher later changed, isn’t a defect. If you’re unsure before buying, see the free sample reports on the home page or email us.
Apify tools
Runs of Record Foundry tools on Apify are billed by Apify. Successful runs with no matches aren’t charged. For billing questions about a run, contact us and Apify support.